We are dedicated to delivering quality services and this policy explains our ongoing responsibilities regarding the management of your personal information.
We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles guide how we collect, use, disclose, store, secure, and dispose of your personal information.
You can obtain a copy of the Australian Privacy Principles from the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
Personal information is any data or opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.
We collect this information through various means such as interviews, correspondence, phone calls, emails, our Halaxy portal, publicly available sources, cookies, and third parties. We do not guarantee the policies of authorised third parties or the links to their websites.
We collect your personal information primarily to provide our services, share information with clients, and for marketing purposes. We may also use your information for related secondary purposes that you would reasonably expect.
When we collect personal information, we will explain why we are collecting it and how we intend to use it, where appropriate and possible.
Sensitive information includes details about an individual's racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.
We will only use sensitive information for:
Where reasonable and practicable, we will collect your personal information directly from you. However, in some cases, we may receive information from third parties. We will take reasonable steps to ensure you are aware of the information provided to us by third parties.
Your personal information may be disclosed in the following circumstances:
We store your personal information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure.
When your personal information is no longer needed for its intended purpose, we will take reasonable steps to destroy or permanently de-identify it. However, some personal information is stored in client files, which we will keep for a minimum of seven years.
You can access and update the personal information we hold about you, subject to certain exceptions. To access your personal information, please use your Halaxy dashboard or contact us in writing.
We do not charge a fee for access requests but may charge an administrative fee for providing a copy of your personal information.
To protect your personal information, we may require identification before releasing the requested information.
It is important to us that your personal information is accurate, complete, and up-to-date. If you find that the information we have is not current or is incorrect, please notify us as soon as possible so we can update our records and continue to provide quality services. If you have a Halaxy account, you could directly update your information through your Halaxy dashboard.
This policy may change from time to time and is available on our website.
If you have any questions or complaints about our privacy policy, please contact us in writing
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